Managed services from Network Performance Group provide System Administrators and Network Management with proactive support for their critical systems and applications. We monitor system status and health of network devices and critical applications. Working with Network Performance Group (NPG), clients enjoy a complete IT management package - all for significantly lower costs than investing in hardware, software, training, and hiring internally.
Network Performance Group delivers proactive network monitoring, event detection, reporting, problem escalation, and problem resolution for mission-critical components of your IT infrastructure.
NPG understands that your network is unique. We are passionate about providing you with the network monitoring and network management solution that fits your needs. The foundation of a NPG solution begins with a combination of three service offerings – Report, Notify, and Manage.
NPG Reporting provides 24/7/365 access to industry leading reporting tools. NPG Reporting provides both real-time and historical views of your infrastructure through your own sophisticated and secure web portal; eliminating the capital investment, training costs, and ongoing support of maintaining your own reporting platform. Reporting clients also receive scheduled, customized reports via email.
The NPG Report service enables you to quickly ascertain the operational level of the system, reduce downtime, and appropriately plan for future expansion.
NPG Notification maintains a continuous 24/7/365 watch over your network via our state-of-the-art Network Operations Center (NOC). Notification includes all of the benefits of Reporting along with end-to-end monitoring and immediate notification of hardware and carrier issues. NPG will; detect incidents requiring attention, validate incidents and specified thresholds, and escalate events to specified parties.
The redundant systems and experts of the NPG monitor client networks around-the-clock allowing IT resources to focus on higher priority activities. NPG Notify service alerts you of issues so that you can begin resolving them immediately.
NPG Network Management is designed for the business that is looking to maximize network performance and efficiency. Network Management includes all of the features and benefits of both NPG Reporting and Notification. In addition, NPG will assume complete ownership of problem resolution and service restoration.
Your business depends on having a reliable network, which means being proactive in maintaining your IT infrastructure. NPG provides a 24x7x365 watch over your critical IT resources. NPG Network Management employs sophisticated automated technologies that monitor activities and provide real-time alert notification of circumstances warranting proactive attention and intervention. Intelligent algorithms speed the time to fault isolation. Our NOC is able to begin working immediately to prevent or minimize costly downtime. Our web-based interface provides easy access to view the status of trouble-tickets from inception to resolution.
NPG Network Management ensures peak network availability and performance. The NOC can identify problems and initiate action before failure because we monitor network health at all levels. With NPG Network Management, we own issue resolution – whatever the cause, whatever the time.
NPG is confident that the Network Management service offering will maximize network up-time and increase service delivery efficiency. Our confidence allows us to back our service with industry leading, money-back Service Level Agreements (SLAs). If we don’t deliver – you don’t pay.